Client Services Executive
We are seeking an enthusiastic, customer-success focused professional to join our Client Services team. Based in Cork this permanent role reports directly to the Client Support and Services Manager.
The Client Services Executive will have full ownership of a portfolio of strategic accounts and will be the primary point of contact for their customers within Newsweaver. They will be required to manage the account from set-up and on-boarding, through to developing and managing the on-going relationship in a way that maximises customer success. The candidate will work collaboratively across all functions at Newsweaver to ensure this is achieved.
Superior customer success and retention are at the core of everything we do. We require a talented individual to ensure we continue to provide a truly world class customer experience. The successful candidate will be a real self-starter who is able to work both independently and as part of a dynamic team within a fast paced environment.
What can you expect to do in this role
- In conjunction with sales team, you will be responsible for the smooth and efficient on-boarding and roll-out of client solutions
- Develop an in-depth knowledge of the customer's objectives and processes in order to advise on how to maximise the effectiveness of their Newsweaver solution
- Maximise customer satisfaction and retention by conducting periodic account reviews to ensure that the Newsweaver solution is meeting and exceeding customer requirements
- Support the sales team to expand the sales revenue within existing accounts by identifying additional customer requirements and opportunities
- Provide customer feedback to improve and enhance Newsweaver systems and processes
- Assist with the delivery of high quality training materials for end-users
Qualifications & Experience required
- A relevant degree (IT/Business, Communications, Marketing) with 2-3 years experience in a customer facing role
- Experience of service delivery to large multinational organisations
- Strong analytical and problem solving skills
- Experience of project management would be beneficial
- A comprehensive understanding of the Web and IT systems
- Knowledge of social media and communications software and tools that facilitate employee engagement
- Experience of working in a ‘SaaS’, B2B environment would be beneficial
Candidate Description/Qualities
- Strong customer service orientation committed to customer success
- A proactive self-starter who is able to work both independently and as part of a team
- Strong organisational skills and attention to detail
- Ability to prioritise tasks to meet challenging targets and deadlines
- Excellent communication skills
- A willingness to learn
- Ability to keep abreast of changes within an agile business environment
A little bit about Newsweaver
We are proud to say that we are one of the world’s leading communication software companies and one of Ireland’s fastest growing technology companies.
Our clients range from large multi-nationals and government agencies to SMEs, charities and associations across Europe, Middle East and the US. Newsweaver customers use the solution for sales and marketing communications, internal communications, channel sales communications and advanced enterprise communications. Clients include Saudi Aramco, Shell, Zurich Insurance, State Street Corporation, Royal Bank of Scotland (RBS), KBC Bank, Vestra Wealth, Institute of Chartered Accountants, The Irish Stock Exchange, ACCA, as well as a large range of small and medium sized companies.
How to apply
Please send your CV with cover letter to careers@newsweaver.com giving details of your salary expectations.
