On November 11th at 16:00 TWi are running a webinar “When chatbots make sense - A business case analysis of chatbots for more effective customer engagement”. 

Chatbots are cool to implement, but will a chatbot support your business objectives? During the webinar Toni Ressaire and Neil Mahony will discuss the cases for and against automated chat support and will address the following key questions:

• Does your business need a chatbot?
• Can a chatbot add value to your customer's experience?
• Which metrics can validate the business case?
• Will a fully automated chat or a hybrid-human model work better?

To register and find out more about the event check out: TWi Webinar: When Chatbots Make Sense