Newsweaver is looking for a motivated technical analyst to help our blue-chip enterprise customers to integrate-with and get the most out of Newsweaver’s expansive Internal Communications platform. Reporting to the Head of Technical Services, this is an analysis and consulting role, but requires a technical and solutions background, and some project management skills.

Newsweaver's Technical Services department is a customer-facing technical and consulting discipline, focusing on supporting customers during the selection, provisioning and integration phases of our world-class enterprise-level Internal Communications platform. The successful candidate will leverage existing experience in a technical and/or analysis discipline, and will be a key consulting resource in documenting requirements, analysing systems and data, assisting with solutions design, providing on-boarding support to large organisations integrating Newsweaver into their environment, and providing additional troubleshooting insight to the support team.

Newsweaver is ISO27001 accredited, and the successful candidate will have a role in addressing customer’s security questions - including participating in pre-sales security assessments.

This is a permanent full-time position based in Cork

Responsibilities

• Assist the sales team in addressing security or technical questions in the pre-sales process
• Help customers to understand the technical activities required in integrating Newsweaver with their organisation
• Coordinate technical onboarding activities with customer project managers
• Understand and capture business requirements from customer and internal Newsweaver stakeholders
• Produce and extend solutions and product documentation, technical specifications, use cases and related documentation
• Become a subject matter expert on the relevant areas of responsibility (email, delivery, internal communications)
• Work with users and team members to identify innovative solutions
• Provide second and third-level support to the customer support team (in investigating and responding to systems issues)

Candidate specification:

• Third level qualification (Business Information Systems, Business Analysis, Computer Science, or related qualification preferred)
• 3 or more years experience in a comparable role (Business Analysis, Project Management or Technical Lead role preferred)
• Proven ability to work constructively with large blue-chip customer organisations
• Self-motivated with strong collaborative skills
• Strong analytical and problem solving skills
• Interest in messaging, email and enterprise content management tools a bonus
• Previous technical experience with Enterprise Single Sign-On, Federation Services, Intranet Systems, or EMail systems will highlight “stand-out” candidates

What's on offer?

• Newsweaver offers a very competitive remuneration package and has a strong commitment to continuing professional development
• Full training on the Newsweaver system will be provided as required
• Significant career growth opportunities.

How to apply:

Please email your cv and cover letter to careers@newsweaver.com also stating your salary expectation and notice period.