ITIL v3 Foundation (SS365)
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WHO IS THIS COURSE SUITABLE FOR
This course provides those seeking IT & service management roles with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision while also preparing delegates for the ITIL Foundation Certificate Examination. The course is beneficial to those involved in the strategy, design, and implementation and on-going delivery of business-used IT services and who require an insight into Service Management best practice.PRE-REQUISITES
The Foundation Certificate in IT Service Management is a pre-requisite for the all other ITIL-based Certificates in IT Service Management. The course finishes with the ITIL v3 Foundation exam (1-hour multiple choice) and results will be provided on exam completion. COURSE CONTENT
The course will include Introduction to Service Management, The Service Lifecycle, Key Principles and models of ITSM and Processes and Functions of IT Service management At the end of the course participants will be able to: Understand how an integrated IT Service Management can be adopted and adapted within their own organisations. It will provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
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