Innovative Customer Service
Discount for it@cork members!
Innovation is a very popular world in the business world at the moment. For most, this is associated with new technology or new products. Customer service is an area of business that can give you a competitive edge and is worthy of an innovative approach. It is very often a case of how you deliver rather than what you deliver.
In this session we will discuss
- How Customer Service Impacts Everything
- Total Life Value of a Customer
- How you can develop a competitve edge
- How to stand out from the crowd
- Why the Small Things Matter
- The importance of taking an innovative approach
- How customer service is EVERYONE's job
- Good News Travels Fast, Bad News Even Faster
- The importance of communicating your excellent levels of customer service
- What to look for when shopping the compeition
- And many more tips
To Register: Email denis@dobusinesssmarter.com or phone (021) 2307041
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